When a network component or a server goes down, the impact to your business will depend on two things: your backup and recovery strategy and how aware you were of the situation before it escalated out of control.
Speed is of the essence when a problem pops up in your servers, web sites and databases. But if you’re moving at the speed of business all day, every day and usually around the clock can you be sufficiently prepared?
It’s imperative to be aware of pending problems before business operations are impacted. Does your strategy deserve a second look?
SunGard’s Monitoring Services: detecting potential performance issues before they start.
SunGard offers Monitoring Services that you can count on no matter what. They are designed to help prevent problems before they occur—maximizing system performance and availability, minimizing worry.
SunGard’s Monitoring Services track databases, servers, operating systems and web sites. We notify you of potential capacity and performance problems so immediate action can help prevent and resolve problems that could impact your business.
Our Monitoring Services benefits include:
- Notification of performance issues
- A responsive team of IT experts working 24/7
- Advanced, customized service-level arrangements to meet your highly complex monitoring needs
- A range of offerings that let you implement only the monitoring services you need
“What’s in it for me?” What you get when you partner with SunGard.
When you hire SunGard for Monitoring Services, we will:
- Help reduce downtime to virtually zero. By proactively diagnosing and correcting capacity and performance issues, SunGard helps ensure the highest levels of availability for your systems.
- Keep IT resources operating at peak efficiency. We track the performance of every IT component in your system so you can help avert problems that are just developing.
- Ensure responsiveness. When problems occur, SunGard’s Services Delivery Team initiates strict escalation procedures, so higher levels of support happen at predetermined points to resolve issues without delay.
- Help prevent lost business or damage to reputation caused by poor availability. Help avoid outages, system slowdowns and malfunctions in your information systems that can cause negative perceptions of your business.
- Free up your IT staff. With SunGard Monitoring Services, there’s no need to hire, train and manage a dedicated staff to monitor your mission-critical web sites and applications. You can free internal staff to handle other business-critical, big-picture tasks.
- Provide an always-on Customer Portal. Our Customer Portal provides a detailed view of all of your security devices under SunGard management. The portal provides you with a variety of reports per device type and access to the query engine for sophisticated analysis of security events across multiple platforms and locations.